Welcome to Finaest.com website
The offer and sale of products on this website is governed by these Terms and Conditions.
By using this site Finaest.com (hereinafter also referred to as only "website"), users’ agree to these Terms and Conditions, and for this reason Finaest invites all users to read them beforehand.
These Terms and Conditions may at any time be updated and / or amended by Finaest, changes and updates will be notified to the users as soon adopted and will be binding upon their publication in this section in which users are invited to access regularly to check the publication of the most recent and updated General Terms and Conditions of Finaest.com. In the event that the user does not agree, in whole or in part, with these Terms, please refrain from accessing and from using the website.
The products offered for sale on Finaest.com are sold directly by individual Designers (also called: the "Vendors"), without Finaest becomes part of the purchase contract, which is concluded solely between the user / buyer and the designer / seller; Finaest, in these cases, operates solely and exclusively as a provider of services (sales promotion and collateral services for sale) in favour of the Sellers. Precisely because the user purchases directly from Designers, in the case where a single purchase includes products of different vendors, the Shipping costs due by the user will be calculated separately for each individual seller, since for each of them there will be a different shipment.
In some cases, the products offered for sale on Finaest.com are sold directly by Finaest Srls, with registered office in Via Ettore De Sonnaz 19, 10121 Torino (Italy), registration REA TO - 1173903, VAT N. IT10936410017, in which case the sale is concluded and perfected directly between the user / buyer and Finaest Srls / seller.
1. The commercial policy of Finaest
1.1 Finaest and sellers have offered for sale on the site Finaest.com their products and conduct electronic-commerce with regard to end-users. Finaest Srls reserves the right, in the name and on behalf of the Sellers, not to accept and not to proceed to purchase proposals that are not received by consumers and users, however, which do not comply with these Terms and Conditions of Sale.
1.2 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of the purchase of products on the site between users of the website and Designers, or between users and Finaest.
1.3 These Conditions of Sale do not regulate the supply of services and / or sale of products by anyone other than Finaest or Designers, which are on Finaest.com through links, banners or other hypertext links. And recommended for the user, prior to purchase of goods and / or services offered for sale by these third parties, controls the general conditions of sale as neither Finaest nor Designers will be responsible for the provision of services and / or the sale of goods and / or the conclusion of any other transaction between users and commercial electronics such third parties.
2. How to Buy (acceptance of Terms and Conditions, Privacy)
2.1 The display of products on Finaest.com is simple invitation to offer.
2.2 To purchase one or more products the user has to select them one at a time and add them to the "shopping bag".
2.3 Conclusion of the product selection, the user can view them all in his / her shopping bag that also report an indication of the essential characteristics of the selected products and their prices.
2.4 To complete the purchase, the user must click the "proceed to checkout" and will then appear on cd "Order Form" that the user will have to fill out with personal details and then, finally, choose the preferred payment method and proceed with payment.
2.6 The order constitutes a contract proposal addressed directly to the individual designer, through the portal Finaest.com, or, in the case of products sold directly by Finaest to the latter.
2.7 Immediately upon receipt of the order, Finaest will send the user a confirmation e-mail ("e-mail order confirmation") that does not constitute acceptance of the order proposal; with this e-mail Finaest informs the 'buyer to have received the order and it undergoes a process of verification of the data and availability of the products contained therein.
2.8 The purchase agreement is concluded, and the payment will be charged to the account of the buyer, only when the customer receives an e-mail of order acceptance ("e-mail confirming shipment") with which Finaest confirms the conclusion of the purchase contract, informing the buyer of the shipment of the products that were available and the expected date of delivery.
2.9 The e-mail confirmation of the order and shipment contains a summary of legal information already contained in the order form (2.4).
2.10 Any product which has not been given confirmation of shipment because it is unavailable, is not part of the purchase contract; in case of ordered products and resulted not available at the time of shipping, Finaest will refund the buyer the price of the product within 30 days of the order date.
2.11 User may cancel the order, with no charge, just before having received the e-mail shipping confirmation referred to in paragraph 2.8.
2.12 The user can at any time check the status of the order by logging on to "Account".
2.13 In case of purchase directly from the designers, the purchase invoice will be included in the package and the buyer will receive it with the goods; in case of purchase directly from Finaest, as well as inside the package, the invoice will be sent to the buyer even by e-mail.
3. Prices and availability of products
3.1 On Finaest are offered for sale only top quality products and also luxury. The order constitutes a contract proposal or addressed directly to the individual designer, through the portal Finaest.com, or, in the case of products sold directly by Finaest directly to the latter.
3.2 The products offered for sale on Finaest.com are purchased by users directly from the Designer or directly from Finaest Srl, which guarantee to have them in turn procured from manufacturers and fashion houses carefully selected for their stringent quality controls, or to have them produced in strict compliance with all the rules and laws, and ensuring the highest quality and reliability of the products.
3.3 Each product within Finaest.com is accompanied by an accurate and detailed description of its essential qualities; Finaest does not guarantee that the images and colours of the products correspond exactly to the real ones, as they may be modified depending on the type of PC monitors, Internet browser used by the user.
3.4 The prices of products may be subject to change; before submitting the order the user are therefore requested to verify the exact amount of the final sale price. For customers outside the European Union, the prices indicated on the site are already the net of VAT and do not contain the customs duties that the customer will have to pay at the time of customs clearance of the product/s in his/her country.
3.5 In case of payment by credit card, the financial information provided by the buyer at the time the order (number of credit card / debit card, expiration date) will be sent by encrypted protocol to PayPal which provides electronic payment services, without any other third party gains access to it. Finaest will use this information only to complete the purchase by the purchaser or to refund the amount already paid in the event of a product not available after payment or in case of exercise of the right of withdrawal, or even if it is necessary to prevent or report to police authorities any fraud perpetrated on Finaest.com.
The sale of products on Finaest.com apply the rules applicable by the legislation on legal guarantee of conformity and commercial guarantees for consumer goods in accordance with national and Community legislation, including, in the case of purchases made by users who are Consumers (individuals who access and use this site for personal purposes, unrelated to business, professional or commercial activity) the Consumer Code (Legislative Decree 6 September 2005, n. 206). In particular, will be liable under that legislation: Finaest Srls, in the event of purchases concluded directly between users and Finaest Srls, or individual Designers in case of purchases concluded by users directly with individual Designers. For more information see Returns and Warranties.
The orders are processed form Monday to Friday from 9:00 to 17:30. The orders placed on saturday/sunday will be processed on next Monday. Further information on the procedures and deadlines for delivery of ordered products can be found in the e-mail confirming shipment (section 2.9).
If the ordered products on Finaest.com were to be delivered abroad, the buyer may be subject to import duties and taxes, payable once the parcel reaches its destination. Any additional costs for customs clearance is borne by the buyer; Finaest Srls can not predict the amount of such costs over which he has no control. For information on customs policies of foreign countries, we invite the user to contact the local customs office.
7. Return Policy
Contact our Customer Service at the email address firstname.lastname@example.org and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return.
You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return.
Contact the courier indicated by Finaest and agree on the best time and place for the pick-up.
PLEASE NOTE: If you are returning items to multiple designers, please ensure you create a return request for each designers and pack each return separately.
The designer you purchased from will receive your package and will check that the item is conform with how it was shipped to you.
We will confirm you by email that your return has been accepted.
We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies) and we will retain shipping costs.
The item must not be worn; it has to be in the same conditions a sit was received, appropriately packaged in its original box.
Original tags of the item must not be removed. The item must not have been washed or damaged in any way.
Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.
Returns must be within 7 days from the day of delivery. Further information on the exercise of this right can be found in the e-mail confirming shipment (section 2.9).
9. Applicable law and dispute resolution. Jurisdiction
These General Conditions of Sale are governed by Italian law. The place of jurisdiction in the event of any dispute will be to the City of Turin – Italy.
Also see in Italian language. Terms and Conditions